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If you’re an avid coffee or tea drinker on the go, then you’re probably familiar with the Ember Travel Mug. This innovative device keeps your drink hot for hours, and lets you control the temperature with a simple touch of a button. But what happens when your Ember Travel Mug won’t charge?
Don’t worry, we’ve got you covered. In this article, we’ll go over the most common reasons why your Ember Travel Mug won’t charge, and provide you with some troubleshooting tips to help you get it back up and running.
Why Won’t My Ember Travel Mug Charge?
There are a few reasons why your Ember Travel Mug might not be charging as it should. Here are some of the most common ones:
| Reason | Possible Solution |
| The battery is dead | Charge the mug for at least 2 hours using the provided charging coaster |
| The charging coaster is not connected properly | Make sure the coaster is plugged in and the mug is aligned with the charging pins |
| The charging cable is faulty | Try using a different charging cable or contact Ember customer service for a replacement |
| The mug is overheated | Let the mug cool down before attempting to charge it again |
How to Troubleshoot Your Ember Travel Mug
If your Ember Travel Mug won’t charge, here are some troubleshooting tips to help you identify and fix the issue:
Check the Battery Level
The first thing you should do is check the battery level of your mug. To do this, press and hold the temperature control button. If the LED light flashes red, it means that the battery is low and needs to be charged.
Charge the Mug
Make sure that the mug is placed on the charging coaster and connected to a power source. The LED light on the mug should turn orange to indicate that it’s charging. If the light doesn’t turn on, try using a different power source or charging cable.
Check the Charging Coaster
Make sure that the charging coaster is plugged in and the mug is aligned with the charging pins. If the mug is not aligned properly, it won’t charge. Also, check to see if there are any obstructions on the charging pins that might be preventing the mug from making proper contact.
Reset the Mug
If the mug is still not charging, try resetting it by pressing and holding the button on the bottom of the mug for 10 seconds. This will reset the mug’s internal electronics and might resolve the issue.
Contact Ember Customer Service
If none of the above troubleshooting tips work, then it’s time to contact Ember customer service for further assistance. They will be able to help you diagnose and fix the issue, or provide you with a replacement mug if necessary.
Conclusion
The Ember Travel Mug is a great device that makes it easy to enjoy hot drinks on the go. However, if it won’t charge, it can be frustrating. By following the troubleshooting tips outlined in this article, you should be able to identify and fix the issue, or contact customer service for further assistance.