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The Ember Travel Mug is a popular and innovative product that allows you to keep your coffee or tea at your preferred temperature for hours. It is equipped with a rechargeable battery that powers the heating element which ensures that your beverage stays warm or hot for as long as you want. However, just like any other electronic device, the Ember Travel Mug is not immune to issues, one of which is not charging. If you are facing this problem, don’t worry, we’ve got you covered. In this article, we’ll outline some tips and troubleshooting measures to help you get your Ember Travel Mug charging again.
1. Check the Power Source
The first thing you should check is the power source. Make sure that the Ember Travel Mug is correctly plugged in, and the USB cable is working correctly. Also, confirm that the USB port and the cable do not have any visible damages like cuts, nicks, or pinches.
2. Confirm the Battery Level
The Ember Travel Mug has a battery indicator light that shows the remaining battery level. If the battery level is low, the device may not charge correctly. Ensure that the Ember Travel Mug has enough battery charge to power the heating element.
3. Reset the Ember Travel Mug
If the Ember Travel Mug is still not charging, you can try resetting it. To reset the device, remove it from the charging coaster and hold down the power button for ten seconds. After releasing the power button, re-dock the Ember Travel Mug and check if it starts charging.
4. Inspect the Charging Coaster
Another potential issue could be the charging coaster. Make sure that the charging coaster is clean and free of debris. If there is any dirt or debris, use a soft cloth to clean the charging coaster. Also, confirm that the charging coaster is plugged in, and the cable is not damaged.
5. Contact Ember Customer Support
If you have tried all the above tips and the Ember Travel Mug is still not charging, you may need to contact Ember Customer Support. They will help you troubleshoot the issue and provide a solution. They can be reached via email, phone, or live chat.
FAQ
| Q: Can using a different USB charger cause the Ember Travel Mug not to charge? | A: Yes, using a charger that does not meet the Ember Travel Mug’s charging requirements can cause the device not to charge. Always use the provided USB cable and charger. |
| Q: How long does it take to charge the Ember Travel Mug fully? | A: It takes about two hours to charge the Ember Travel Mug fully. The battery can last up to three hours on a single charge. |
| Q: Can I still use the Ember Travel Mug while it is charging? | A: No, the Ember Travel Mug cannot be used while charging. It is recommended to allow the device to charge fully before use. |
In conclusion, a non-charging Ember Travel Mug can be fixed with some basic troubleshooting measures. By following the tips outlined above, you should be able to get your Ember Travel Mug up and running again. Remember to always use the provided USB cable and charger to avoid any charging issues.