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Introduction
The Ember Travel Mug is a popular choice for coffee lovers who want to keep their coffee hot while they’re on the go. However, some users have reported issues with the mug not pairing with their smartphone or tablet. This can be frustrating, especially if you rely on the app to adjust the temperature of your coffee.
Reasons for Not Pairing
There can be several reasons why your Ember Travel Mug is not pairing with your device:
- Your Bluetooth is turned off on your device
- Your Ember Travel Mug needs to be charged
- Your Ember app needs to be updated
- Your Ember Travel Mug needs to be reset
- There may be interference from other devices
Troubleshooting
If you are experiencing trouble with your Ember Travel Mug pairing, there are a few steps you can take to try to resolve the issue:
- Make sure Bluetooth is turned on and your device is within range of the mug.
- Make sure your Ember Travel Mug is charged. You can do this by placing it on the charger.
- Update your Ember app to the latest version. You can check for updates in the App Store or Google Play.
- Reset your Ember Travel Mug by pressing and holding the button on the bottom for 10 seconds. The light on the bottom will flash white indicating it’s resetting.
- Try moving other devices away from your Ember Travel Mug. Other Bluetooth devices can interfere with the pairing process.
FAQ
| Question | Answer |
|---|---|
| What should I do if my Ember Travel Mug won’t pair? | Try making sure Bluetooth is turned on, your Ember Travel Mug is charged, your Ember app is updated, and your mug is reset. If none of those things work, contact Ember support for further assistance. |
| Can I use my Ember Travel Mug without the app? | Yes, you can still use your Ember Travel Mug without the app. The app is just a way to adjust the temperature of your coffee and customize presets. |
| Why is Bluetooth important for my Ember Travel Mug? | The Bluetooth connection is what allows you to adjust the temperature of your coffee and customize presets on your Ember Travel Mug. |
Conclusion
If you’re having trouble with your Ember Travel Mug not pairing, there are a few things you can try to resolve the issue. Make sure Bluetooth is turned on, your mug is charged, your app is updated, and your mug is reset. If none of those things work, contact Ember support for further assistance.